Join CI&T’s Strategy & Foundations team as a Service Designer on a 6-month fixed-term contract. You’ll work within a product program for a leading dealership management software provider, partnering with a Digital Strategist, User Researcher, UX Designer, and Technical Architect to map complex service experiences and turn insights into product and strategy recommendations. The role is based in the UK, with regular trips to CI&T’s London office and the client site.
Responsibilities
- Create and maintain end-to-end service blueprints covering customer touchpoints, internal processes, and dealership systems
- Identify operational gaps, inefficiencies, root causes, and opportunities across service experiences
- Synthesize research, stakeholder input, and operational data into clear service models and prioritization recommendations
- Facilitate workshops with operational teams and senior leaders
- Translate blueprint findings into practical recommendations for product and strategy leads
- Collaborate with UX Designers and Technical Architects to ground recommendations in user needs and implementation constraints
Required Qualifications
- Demonstrated experience as a Service Designer, with a portfolio showing service blueprinting and systems thinking in complex environments
- Experience facilitating workshops with operational and executive stakeholders
- Ability to synthesize ambiguous information from multiple sources into actionable service maps
- Experience collaborating in cross-functional teams with researchers, designers, and technologists
- Confidence engaging end users and business stakeholders to uncover needs and pain points
- Strong written and visual communication skills, including presenting strategic recommendations to senior audiences
- Ability to distinguish documentation that supports decision-making from documentation that does not
Preferred Qualifications
- Experience in B2B SaaS, enterprise software, or complex back-office product environments
- Familiarity with automotive retail, dealership operations, or fleet management
- Proficiency with Miro, Figma, Confluence, or Lucidchart
- Experience in agile delivery environments alongside product managers and engineers
What We’re Looking For
You bring a practical, outcomes-focused approach to service design and can connect user experiences with the operational systems behind them. You’re comfortable working through ambiguity, facilitating collaboration, and turning complex findings into clear, useful recommendations.
